PRODUCT RELATED ENQUIRIES

ARE BAIE BOTANIQUE'S PRODUCTS SUITABLE FOR VEGANS AND DO YOU TEST ON ANIMALS?
  • All of our products are suitable for Vegans, our stance on a cruelty-free and plant-based lifestyle means that we do not use any animal derived ingredients.
  • We do not test any of our products or ingredients on animals, we only test on ourselves.
  • We are certified Cruelty Free and Vegan by PETA. (People for the Ethical Treatment of Animals)

CAN I USE BAIE BOTANIQUE PRODUCTS WHILE PREGNANT OR BREASTFEEDING?

  • None of our products contain ingredients at levels which should cause concern during pregnancy, breastfeeding or while trying to conceive. Certain products, however, contain ingredients such as essential oils that some women choose to avoid entirely during pregnancy. When it comes to using any personal care products while pregnant or nursing, we recommend you take guidance from your healthcare professional. Each product’s ingredients list is visible on the ingredient tab on the individual product listing.

      IS THERE ANY SPF IN YOUR FACE CREAM?
      • Our natural face creams do not contain SPF ingredients and we would recommend the use of additional sun protection if you are outside for long periods.

      • Our Rose Renew organic face cream contains glycolic acid at 5% so it is suggested that a suitable sunscreen is worn when using products containing AHA (Alpha Hydroxy Acids) due to the natural exfoliation and increased cell turnover that is usually experienced when using products containing these ingredients.

        COULD I EXPERIENCE AN ALLERGIC REACTION FROM A BAIE BOTANIQUE PRODUCT?

        • Although allergic reactions to our products are very rare, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to any ingredient including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you patch test a small amount of any new product on the inside of your elbow and wait for 24 hours. If you experience any redness or tingling you should return the product for a refund.

          THE PUMP ON MY PRODUCT IS NOT WORKING WHAT DO I DO?

          • Occasionally an air bubble gets into the pump and stops it working if this happens please contact us at support@baiebotanique.com.

            ARE YOUR PRODUCTS GLUTEN FREE?

            • Yes, all our products are gluten free our vitamin e is not derived from wheat germ oil.

              ORDER RELATED ENQUIRIES

              I MADE AN ORDER BUT I WOULD LIKE TO CANCEL IT, WHAT DO I DO?
              • Please contact us immediately and we will do our best to cancel the order. Unfortunately, if your products have been shipped we are unable to cancel it.

                I HAVE PLACED MY ORDER AND WOULD LIKE TO ADD A COUPON CODE RETROSPECTIVELY. HOW CAN I DO THIS?

                • Unfortunately, we are unable to make any changes to your order once it has been placed as it is sent directly to our warehouse. This includes adding additional products.

                KLARNA FAQs

                 

                Who is Klarna?

                Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use

                I have been asked to go to Klarna's site. Is this correct?

                If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply

                If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me?

                Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

                How does Klarna Pay After Delivery work?

                After EGO has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

                What do I need to provide when I make a purchase?

                If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

                Is my payment information safe?

                Payment information is processed securely by Klarna. No card details are transferred to or held by EGO. All transactions take place via connections secured with the latest industry standard security protocols.

                Why have I not been offered Pay After Delivery?

                Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

                What are my payment options with Klarna?

                You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

                How do I pay for my order?

                If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

                Have you received my payment?

                If you pay by card, EGO will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

                What should I do if I want to cancel my order?

                If you would like to cancel your order, we ask you to contact the store where you made your purchase.

                I have cancelled my order. How long will it take until I receive my refund if I paid by card?

                As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

                With Pay After Delivery, what should I do if I want to return part or all of my order?

                If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

                What happens to my invoice, when I've returned the goods?

                Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

                I've received an invoice, but I've not yet received my goods

                With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment

                How will I be refunded?

                If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

                I still have questions regarding payment, can I speak to someone at Klarna?

                Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

                Can I request delivery to an address other than my billing address?

                Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address